FAQ

Frequently Asked Questions

What kinds of products does PurePawHome sell?

We sell practical pet-home essentials that help with everyday messes like shedding, feeding spills, muddy paws, grooming upkeep, and litter tracking.

Are your products for dogs, cats, or both?

Many products are useful for both dog and cat households. Each product page notes the best fit, sizing, variants, and intended use where available.

How long does shipping take?

Orders are typically processed within 2–4 business days. Standard tracked delivery usually arrives within 10–20 business days after shipment, depending on destination, carrier conditions, product availability, and supplier warehouse processing.

Will I receive tracking?

Tracking information is sent when available after your order ships. Some multi-item orders may ship separately.

What if my order arrives damaged, defective, incorrect, or not as expected?

Contact us within 14 days of delivery at novotimesoft@gmail.com or 727-403-6457. Include your order number, checkout email, photos if relevant, and a short description of the issue.

How do I clean the products?

Cleaning instructions vary by product. Check the product page and packaging details before use.

How can I contact support?

Email novotimesoft@gmail.com or call/text 727-403-6457. Include your order number when your question is order-related.